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    Patient Portal | Email Address Taken
    • 27 Feb 2024
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    Patient Portal | Email Address Taken

    • Updated on 27 Feb 2024
    • 1 Minute to read
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    Article Summary

    Overview

    The following error occurs when you try to create a Patient Portal account that already contains the email address you entered.

    Strivehub_Patient Portal_Email Address Taken

    Already Have an Account?

    This error means an account already exists for this email and typically occurs for the following reasons:

    • You created an account with this clinic previously and returned for a new round therapy.
    • You created an account while receiving therapy from a different clinic that also uses the Patient Portal application.
    • An account was previously created using the same email address. Consider whether you share your email account someone else or used it for a dependent's (i.e. your child) account.

    Use one of the options below to resolve the error:

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