Patient Portal | Add Care Plan Error
  • 27 Feb 2024
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Patient Portal | Add Care Plan Error

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Article Summary

Overview

When you are adding a Care Plan during account creation or adding an additional Care Plan to your account, you may encounter the following error:

Strivehub_Patient Portal_Internal Server Error

Troubleshoot this error

This error occurs when the Access Code and Date of Birth do not match your clinic Care Plan records or an error was made entering these details. Follow the troubleshooting steps below:

  1. Verify the Access Code was entered correctly. Refer to your Welcome Email or Handout. Discover more about your Access Code.
    Strivehub_Patient Portal_Welcome Email_Access Code

    Strivehub_Patient Portal_Care Plan Handout_Access Code

  2. Make sure you are entering the Date of Birth that correlates to the patient. This is a common mistake when adding a Care Plan for a spouse or child.

  3. If the Access Code and Date of Birth are entered correctly, contact your therapist to validate that the correct Date of Birth is entered into the system.

If you are still experiencing an issue when adding a care plan, please contact help@strivehub.com.


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